IT Support Company in Singapore

IT Support Company in Singapore

IT Support Company in Singapore

Are you finding it difficult to provide quality Tech Support Services while managing your business? We have you covered. The solution to your dilemma is to simply outsource your Services and let the experts in the field handle them for you.

In times like these where you can seldom afford to be complacent, making sure your customers are happy is imperative. Only then can you even have hopes of surviving in the market for a decent amount of time? At Sapizon Technologies, we are here to guide you through it.

Most businesses in Singapore have emphasized the fact that outsourcing Tech Support Services to Companies who specialize in it are beneficial. And leading Support Company in Singapore like us have lived up to their expectations and beyond.

Through our exceptional services, we aim to provide uninterrupted services to the customers of our clients and help them elevate their businesses through our diverse inputs. Our Team of skilled Customer Support professionals is highly dedicated to achieving the desired goals.

Advantages of our Customer & Technical Support Services

Choosing one of the Top Technical Support Companies in Singapore to outsource your services will certainly hold you in good stead. Since we are one of the best, here are the perks your business will get from us:

24/7 Uninterrupted Services

In the support domain, 24/7 availability is a vital aspect. Customers can face an issue at any time and if they are in the middle of something important, they try to reach out to the support team immediately. And they expect an instant response when this happens.

If you make them wait even for some time, you are at risk of losing a customer. We provide 24/7 services that allow customers to reach out to us at any time and have their issues resolved.

Resolution of Issues in Minimal Time

Another crucial aspect that customers are specific about is a quick solution to their issues. If they are not able to access an application properly for a long duration, it will put them off and potentially put you in a bad light.

Our team of support professionals is very well accustomed to rendering swift resolutions to the customer seamlessly.

High Customer Retention Rate

Customer retention is one of the most important factors which can determine which way a business is heading. If a business is heading towards a surge, it will have a high customer retention rate. Wondering how customer support is related to it?

Customers these days are judging the credibility of a business by the quality of services that were rendered to them. And if they feel satisfied, they tend to stick with the business for a long time and show their loyalty. Most of our clients have had a customer retention rate of more than 50% which is considered a very good percentage.

Brand Establishment

When consistent support services are rendered regularly without any variations, customers begin to trust you and your standard of services. This allows you to establish a brand image of your company. A brand image not only draws customers but also elevates the level of your business significantly.

Through a consistent flow of standard services, we aim to ensure the businesses of our clients get established as brands and gain the attention of both existing and new customers.

Multiple Channel Support

We render support services through multiple communication channels like phone, email, live chat, screen share, video share and social media. This allows us to provide services to customers in a flexible and versatile manner.

Multiple channel support ensures that adequate support is available to customers on demand. It allows them to reach out to the support team at their own convenience.

Services We Provide

As we are one of the Best IT Support Companies in Singapore, we are rendering various tech support services. Some of our Core Services are:

SaaS Application Support

SaaS Application Support refers to resolving issues encountered by users when accessing applications over internet. One of our prominent services in the support domain, SaaS solutions ensure that users can access the Applications without any interruptions.

The purpose of SaaS Application Support is to seamlessly resolve as and when they arise.

SaaS Support helps business organizations avoid redundant investments. One of the main objectives we try to achieve through this is to achieve customer satisfaction through quality services.

Digital Product Support

Digital Products refer to products like smartphones, tablets, VR/AR devices, workstations, smart appliances, gaming devices, IoT devices, network devices, printers, plotters and other consumer electronics. Once these devices are used for a period of time users are tend to encounter issues.

We possess a brilliantly skilled and experienced Digital Product Support Team to attend to these issues. They are well trained in identifying faults in hardware and finding instant solutions. Our support professionals provide effective remote services and solve issues without compromising in quality.

Web Application Support

Having an efficient Web Application Support System to keep your web applications up and running always is essential in this digitized age. And the aim here is to ensure no inconvenience is caused to the users.

We render seamless Web Application Support services that include health monitoring, performance optimization, log maintenance and 24/7 response on any tickets raised. Following the SLA agreement, our sole objective as a service provider is to provide solutions in a quick time.

Our support professionals also maintain a blueprint of specific areas in which your application can be enhanced by integrating it with certain features going forward.

Mobile Application Support

We provide Top-drawer Mobile Application Support Services that are focused on providing a vigilant maintenance system that monitors the overall performance of a Mobile Application and helps deliver a brilliant experience to the users.

Quality Mobile App Support Services can significantly enhance an application with regular feature upgrades as per the requirement of various browsers, devices and operating systems.

Through our 24/7 monitoring system, we focus on constantly improving the key aspects of a Mobile App like Performance, Usability, Compatibility and Security.

VR/AR/MR Solutions

As VR/AR/MR Solutions need Tech Support because of the different technical arrays that they possess. The 3D graphics and immersive simulations that are present need Adequate Support  because they are most fragile.

Our experienced Tech Support Team has all the necessary VR/AR/MR knowledge and experience which allows them to deal with any issues seamlessly. And their expertise is not limited to the software part only as they also provide professional support to hardware devices like HMDs, glasses etc.

IT Helpdesk

An IT Helpdesk system is tasked with tending to regular issues faced by the users and finding solutions for them in quick time. At the same time, IT Helpdesk professionals also need to maintain a steady flow of functioning in the system.

They monitor customer interactions 24/7 through which they identify areas where the customers can be better served are lagging and better results can be achieved. They analyze these observations and assist the support team to improve their services.

Why Choose Sapizon?

Sapizon Technologies was founded in 2015 to elevate the level of businesses with our Top-notch IT Support Company in Singapore. In very little time, we have established ourselves as a Leading Customer and Technical Support provider.

Considered as one of the Best Customer and Technical Support Companies in Singapore, we pride ourselves on rendering the Best IT Support services to the customers of our clients. We work under a result-driven approach and strive to achieve client satisfaction.

Book a free consultancy with our IT Support experts now.

Let’s work together to make your business journey successful.