Key Aspects of Outsourced Software Testing Both Parties Need to Consider
Here a few crucial aspects related to Outsourced QA Services:
The Engagement Model for Business
Having a clear understanding of the strategy and business model is crucial. Outsourcing of the process can be incremental or total. In incremental Outsourcing, the work or project is divided into smaller sections and outsourced to different service providers.
This way the work can be handled quicker and more efficiently. In total outsourcing, the complete project is handed to an independent company. This is a cost-effective strategy for the client as everything is handled by the service providers.
The only thing that both parties need to be clear about is the business model.
Service Level Agreement (SLAs)
SLA is a contract signed between a business and a service provider defining the delivery of work according to the requirement of the business owner. A properly defined SLA is crucial to achieving the goals of the company.
SLAs need to consist of things like a timeline of project management, a timeline of reports, quality measures of products, core business information, and process compliance. Every Outsourced Company is obligated to render services as per SLAs.
This is a very important aspect not just in QA but also in other Outsourced Processes.
Quality Testing
Quality Testing is a determining factor in Outsourcing QA Services. When the services provided have significant quality, this will assure any company of successful project Testing and Handling.
Independent service providers, as the project contract grows along should be able to deliver improved quality of QA Services consistently. The ultimate target should be to deliver a flawless product.
Requirement Clarification
The ability to provide unambiguous work scope is a must for Outsourced Software Testing. Building a friendly and collaborative work environment benefits both the development and the Testing Team.
If the requirements are not clear at either end, they need to be clarified. Such scopes have to be reviewed frequently to rectify any conflicts in case there is a need to modify code or a part of the code in the application.
Timely Communication
Regular communication between Testers and Developers will go a long way in ensuring a hassle-free process. It creates a good working environment which will directly generate greater productivity.
Adaptability
Both the Testing Team and Development Team need to adapt to the new findings they learn and work according to project requirements. It will help in accelerating the overall testing process and delivering better results.
Factors To Weigh In Before Outsourcing QA
Before choosing your outsourcing partner in QA, there are a few factors listed by industry experts that you need to consider:
- Experience of the outsourcing company.
- Their client testimonials and market reputation.
- Level of Security.
- SLAs they offer.
- Ethics and responsibility toward the project.
- Communication.
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