5 Best Live Chat Software For Your Business

For comprehensive IT support services, having live chat software is a must now. As per statistics from a random survey across industries, it is speculated that more than 50% of customers prefer to chat with someone online instead of calling up for support, and 40% of them expect websites to offer live chat support services.

Therefore, live chat is considered the ideal method for communication between customers and the support team. It is said to be more convenient compared to other methods of communication like phone, email and social media.

As per the opinion of industry experts, businesses stand to gain a lot if they utilize live chat software in their support system. However, they must choose the right software as there as plenty of options for them to choose from.

In this post, we will learn about some of the live chat software that are highly recommended:

Podium Webchat:

With its innovative platform, Podium has impacted the live chat industry in many ways. One of its most unique features is how you can communicate with customers and be connected to them from anywhere. Podium web chat is also very easy to implement.

Businesses simply need to place code on their website, customize it with their live chat widgets, integrate it with their CRM and the software is ready for them to use.

Some of the features of podium webchat include:

• Accurate tracking with Google Analytics.
• Automated messages of leads to the CRM.
• Transfer of conversations from one location to another.
• Everyday performance emails.
• Enables smart canned responses.
• Consists of an autoresponder.

HubSpot Live Chat:

HubSpot Live Chat is a part of HubSpot’s free CRM software. This live chat service gives access to its users even if they are not using the CRM. This is a perfectly feasible option for business owners who are tentative about risking their resources or revenue.

HubSpot Live Chat software allows support agents to easily perform the following tasks:

• Follow up with the customers.
• Documents their conversations with customers by taking notes.
• Make phone calls if and when necessary.
• Convert conversations into tasks seamlessly.
• Create support tickets automatically.
• Route messages to the right team while interacting with customers.
• Personalize the chat experience of customers by leveraging the information they have about them.

LiveChat:

LiveChat is an all-in-one customer service platform and most of the major businesses on the global level like Ikea, Mercedes, Adobe and PayPal trust LiveChat for their customer support needs.

This software combines questions and chats into a single inbox so your customer support team can answer them quickly and efficiently. It consists of powerful AI tools that allow support agents to route inquiries to the right team, segment visitors, create help tickets, and also generates leads.

This automation allows businesses leads to more conversions and allows them to focus on building long-term relationships with their customers. As of now, LiveChat is part of several integrations like:

• BigCommerce
• Woocommerce
• Shopify
• WordPress
• MailChimp
• Facebook Messenger
• Salesforce and HubSpot

LiveAgent:

Similar to LiveChat, LiveAgent is also an all-in-one live chat support software. It is considered one of the best helpdesk live chat software. It provides support teams with a complete helpdesk solution with built-in ticketing.

This software allows support agents to resolve queries quickly, boost productivity and create seamless customer experiences. Some of the most prominent features of LiveAgent are:

• Helps maintain a 7-day history.
• Consists of email ticketing features.
• Possesses all the necessary live chat features.
• Ticket merging and splitting features.
• Exporting functionality.
• Establish custom business hours.
• Helps identify spam filters.

Olark:

Olark is a simple live chat solution for customer support which makes it a popular choice for smaller businesses and websites that are new to live chat services.

Olark consists of live chat tools that make it significantly easier for agents to gather feedback from customers and answer their questions in real-time. Along with this, it also consists of a built-in CRM, so all of your notes and transcripts will stay organized.

Considered one of the best live chat software for sales and marketing, Olark renders a searchable option for most of the transcripts on the live chat platform. It allows the support team to pull quality data and customer insights to improve their marketing strategy.

Closing Thoughts:

For effective live chat support services, using the best live chat software is deemed necessary. Considered as one of the best live chat support service providers, Sapizon Technologies has always resorted to the use of industry- leading tools and technologies.

Since live chat support outsourcing has become reasonably common these days, you can partner up with Sapizon and enhance your customer experiences. For a detailed briefing about how their services will be beneficial to you, book a free consultancy with our chat experts.