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Position: Senior Technical Support Specialist (Tier 2)
Experience: 2 to 4 Years
Education: B.Tech / B.E. / B.C.A / M.C.A
Roles & Responsibilities:
- Willing to work in US business hours (EST/PST/CST).
- Debugging skills on VB Script / Shell script.
- From Application Support and Testing background.
- Good to have knowledge on basics of DB & Programming.
- Troubleshooting issues of Enterprise-level software solutions.
- Addressing queries by handling technical issues on remote sessions, answering via calls, emails, chats, & ticketing tools etc.
- Experience in handling SaaS based products.
- Maintain a strong professional relationship with customers and make sure customer success is achieved.
- Knowledge of tools like Jira and Salesforce is an added advantage.
- Hands-on experience with basic Linux commands is preferrable.
- Good in problem-solving and analytical thinking to resolve the problem quickly.