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Current Openings

Job Type:Full-time

Position: Senior Technical Support Specialist (Tier 2)

Experience: 2 to 4 Years

Education: B.Tech / B.E. / B.C.A / M.C.A

Location: Mysore

Roles & Responsibilities:

  • Willing to work in US business hours (EST/PST/CST).
  • Debugging skills on VB Script / Shell script.
  • From Application Support and Testing background.
  • Good to have knowledge on basics of DB & Programming.
  • Troubleshooting issues of Enterprise-level software solutions.
  • Addressing queries by handling technical issues on remote sessions, answering via calls, emails, chats, & ticketing tools etc.
  • Experience in handling SaaS based products.
  • Maintain a strong professional relationship with customers and make sure customer success is achieved.
  • Knowledge of tools like Jira and Salesforce is an added advantage.
  • Hands-on experience with basic Linux commands is preferrable.
  • Good in problem-solving and analytical thinking to resolve the problem quickly.