Technical and Customer Support Services company

Amplify organizational growth with comprehensive Product Support Services

Customer experience is a vital aspect for business growth. Organizations are aligning resources to enhance Customer Experience for any service or product, software or hardware, to achieve higher business goals. Being different but complementary in some cases, Customer & Technical Support can help boost brand identity through interactive consumer chats, phone support and seamless remote technical help.

Challenges due to lack of Product Support

No after-sales support leading to decline revenue growth.

Low customer satisfaction due to poor customer experience.

Decreased customer retention.

Unorganized cross-functional team interaction.

Difficulty in understanding the voice of the customer.

Long resolution time and recurring issues.

Product Support Services For

Types of Product Support at Sapizon

Chat

Phone

Guided

Hire Support Specialist

Support Tools We Use

Zendesk

Freshdesk

Zoho

SalesForce

Atlassian Jira

BMC

Microsoft TEAMS

TeamViewer

RemotePC

AnyDesk

LogeMeIn

ConnetWise Control

Advantages of outsourcing Product Support

Maximizing your product’s competitive spectrum.

Efficient after-sales support for increase in revenue growth.

Increased customer satisfaction through powerful customer interaction.

Rich customer experience which helps higher customer retention.

Increased first response rate for effectively handling multiple requests.

Reduction in recurring issues to minimize resolution time.

Why choose Sapizon for Technical Support Services?

Sapizon’s paramount focus is Customer Success. Having broad and multi-industry experience, we offer innovative and intelligent support services with the aim of exceeding customer expectations. Here are some of the benefits of choosing Sapizon: