Customer & Technical Support
Customer & Technical Support
Amplify organizational growth with comprehensive Customer & Technical Support Services
Customer experience is a vital aspect for business growth. Organizations are aligning resources to enhance Customer Experience for any service or product, software or hardware, to achieve higher business goals. Being different but complementary in some cases, Customer & Technical Support can help boost brand identity through interactive consumer chats, phone support and seamless remote technical help.
Challenges due to lack of Customer & Technical Support
No after-sales support leading to decline revenue growth.
Low customer satisfaction due to poor customer experience.
Decreased customer retention.
Low first response rate due to multiple customer requests.
Unorganized cross-functional team interaction.
Difficulty in understanding the voice of the customer.
Long resolution time and recurring issues.
Our Offerings To Mitigate Challenges In
Customer & Technical Support
One of the leading Customer & Technical Support company, We provide comprehensive and end-to-end support services for:
IT Helpdesk & Monitoring
Avenues of Customer & Technical Support at Sapizon
Driven by a holistic approach, we provide 360° support services through the following channels:
Chat
Email
Phone
Guided
Support Tools We Use
Zendesk
Freshdesk
Zoho
SalesForce
Twak.to
Atlassian Jira
BMC
Microsoft TEAMS
Skype For Business
TeamViewer
RemotePC
AnyDesk
LogeMeIn
ConnetWise Control
Advantages of outsourcing Customer & Technical Support
Maximizing your product’s competitive spectrum.
Why choose Sapizon for Customer & Technical Support?
Sapizon’s paramount focus is Customer Success. Having broad and multi-industry experience, we offer innovative and intelligent support services with the aim of exceeding customer expectations. Here are some of the benefits of choosing Sapizon:
Consumer-oriented approach.
