Best Ticketing Systems for Customer Support

Best Ticketing Systems for Customer Support

With an objective to maintain continuity in business improvement, organizations have started to place a larger emphasis on customer support. After all, businesses rely on honest customer feedback to decide what they must implement to increase their sales.

If you are one of those businesses that are relying on Customer Support for improvements in your progress, there are certain things you should know. More than 60% of businesses in the USA outsource their Customer Support Services to achieve better results cost-effectively.

Since Customer and Technical Support are so crucial for the survival of your business followed by its evolution, you need to vouch for the best companies offering these services. We, at Sapizon Technologies, are one of the best Customer Support Companies in the USA.

Our team of seasoned customer support professionals is available 24/7 to answer and resolve customer queries and ensure them uninterrupted service. Through top-drawer end-to-end services, we have helped several clients stand out in their respective business domains.

Best Ticketing System

Providing efficient customer or technical support not only requires a team of individuals who are accustomed to rendering swift resolutions, but it also requires the right tools and technology. While unchartered developments galore in the technological domain, competition is becoming fierce.

To keep yourself relevant in the market, you need to follow the trends and implement the practices that are known to be working currently. When you are willing to adapt to changes, you can always be a name in the reckoning.

In this case, ticketing system is an integral part of the customer support process. They help you maintain your customer interactions and manage all the issues that are raised, resolved, or are under resolution. Opting for the best ticketing system definitely bodes well for your business.

Here are a few of them:

Freshdesk

Freshdesk is considered one of the best ticketing systems overall for rendering effective customer support. Although it has been effective in supporting all kinds of businesses, its cost-effective nature and user-friendly features make it an ideal choice for startups and small businesses.

Some of its prominent features are

• It consists of a shared inbox using which support teams can sort, assign, and collaborate to resolve the issues raised.
• You can automate repetitive tasks to avoid time consumption and focus more on tickets of higher priority.
• Freshdesk has a feature that detects when more than one agent is working on the same ticket and notifies the same to avoid a collision in progress.
• It is known for its effective 24/7 support via phone and email.

Zendesk

Zendesk, reminiscent of Freshdesk, is also one of the top ticketing systems in the customer support domain. Zendesk is extensively used by several leading support companies.

Here are some of its key features

• It has a shared inbox which receives enquires from emails, live chat, and social media.
• It consists of automation that enables canned responses, automatic triggers, and diverse workflows.
• Zendesk focuses more on marketing through social media and popular CRMs like Salesforce, Zoho CRM, and Sugar CRM.
• It offers integrations with other software like Slack, Trello, Harvest, and others.

Zoho Desk

Zoho Desk is one of the latest ticketing systems that has gained traction in very little time and emerged as one of the best. Zoho Desk is used in rendering multichannel support whether it is via email, chat, or social media.

Some of its features are

• Consists of a dashboard that gives agents an overview of tickets to manage and analyze them.
• It has an automation feature that automatically assigns tickets to agents.
• It allows you to create custom workflows.
• It supports integration with various project management platforms.

Kayako

Kayako is widely recommended by industry experts as it is one of the earlier introduced ticketing systems. It focuses largely on making the process user-friendly to ensure everything is in sync.

Here are some of its key features

• It consists of a dashboard also known as a unified inbox which is used for creating personal conversations with customers.
• Creates detailed custom reports which can help you visualize an issue from a customer point of view.
• It can create multiple help centers with live chat, unique content, SLA support, and workflow automation.

JitBit

JitBit is also one of the earlier introduced ticketing systems and it focuses largely on support via email. It is considered the best ticketing system for email because of its simple feature that resembles a helpdesk.

Here are some of its features

• It is less complex compared to other systems and is quick to start.
• Although it is focused on email, it can render efficient support via chat and web portals.
• JitBit features a simple grid view that shows the status of tickets and lets your filter, group, and merge them.
• It includes a collision detection system to prevent contradictory resolutions.

About Us

Sapizon Technologies was founded in 2015. We started with an objective to help our clients improve their businesses with our end-to-end service ownership. With richly experienced support professionals in our team, we have completed more than 100 projects successfully.

Driven by transparency and flexibility, we strive to achieve client satisfaction. This has made us one of the Top Customer and Technical Support Companies in the USA. We render services across different industry verticals.