IT Support Company in Canada
IT Support Company in Canada
IT Support Company in Canada
Did you know that more than 60% of customers defect from a business because of unsatisfactory Support Services? Over the years, businesses have been actively trying to avoid this and ensure they do not lose customers because of poor Services.
While a few of these businesses have managed to find the right formula, many of them still struggling to keep hold of their customers and establish their presence in the market. One of the most sought-after ways to achieve this has been by outsourcing IT Support Company in Canada to an independent firm.
At Sapizon Technologies, we are One of The Best IT Support Companies in Canada. We are providing top-quality, uninterrupted outsourced IT Support Services in Quebec. Our services are rendered through multiple channels like email, phone, live chat, social media, remote screen share, video chat, and more.
In recent times, Live Chat has rapidly grown into one of the most prominent channels through which support can be rendered. It has impacted the growth of businesses in numerous sectors by giving seamless Support Experiences to the customers.
Some of the best software use for live chat support are LiveChat, Chatbot, LiveAgent, Olark, etc. However, we are now coming across cost-effective software that can be used by SMEs and startups. Here is a quick rundown:
Sendinblue
Sendinblue is a powerful beginner-friendly live chat software. It can set up a chat box then add it to the business website using a WordPress plugin. It also allows businesses to easily convert website visitors into customers by answering their questions via Live Chat.
This chat integrates with Sendinblue marketing automation which enables you to capture more leads. It possesses a built-in email marketing integration that targets Facebook ads, segmentation, and complete marketing automation.
Chaport
Chaport is a free Live Chat Support Software that provides a plan for unlimited chats, history, notifications, and unlimited registered operators. This software covers all the basic requirements. It possesses live chat support apps for mobile devices, beautiful multilingual chat widgets, reporting, and analytics. Paid plans of this software give support agents access to more features like typing insights, visitor notes, saved replies, file sending, auto-invitations, and more.
Intercom
Intercom is a flexible live chat that enables support teams to capture leads, engage users, and boost conversions. It offers messaging services with live chat widgets that can be automated by the support team with their flows and also add automated chats for instant responses.
Several IT Support Experts have suggested that Intercom can be used as an onboarding tool, Support Assistant, lead generation tool, Marketing Automation, and user-engagement software.
To use Intercom to its full essential, the above-mentioned services must be utilized to the core. The integration of this software with Google Analytics also makes the job significantly easier for Support Aagents.
LivePerson
LivePerson is a Live Chat Support Software that possesses new features to help support engage customers and increase sales. Not only does it allow them to interact with customers via live chat on the website but also through SMS, Facebook Messenger, WhatsApp, and more.
With the use of automated chats, support professionals can create conversation flows and save customer information in other third-party apps. This live chat software is targeted towards medium to large businesses and enterprise-level clients.
Smartsupp
This is one of the most cost-effective Chat Support Software that allows IT, Support professionals, to track and record user sessions on the website. This helps them see how potential customers can use the website and what can prevent them from making a purchase.
It also helps you track chat conversations in Google Analytics to check how the business is performing. Smartsupp works with WordPress, Magento, Shopify, and other popular eCommerce platforms.
Pure Chat
Pure chat allows support organizations to easily add beautiful live chat widgets to their websites and also allows them to add 3 operators with unlimited chat history.
It comes with mobile apps so that you can stay connected with customers. Your customers can send you email messages when you are offline and the pre-chat form helps you collect user information to reach out later.
Drift
Drift is a conversational platform that combines the power of live chat with automated chat to help support teams save time and increase conversions. It comes with powerful features to help them convert more website visitors into sales leads.
This software seamlessly integrates with all popular CRM and email marketing services. Although it costs slightly more than the other software mentioned above, many SMEs are known to have recommended it.
As one of The Leading IT Support Companies in Canada, we are rendering outsourced tech Support Services in Montreal. Our services comprise IT Helpdesk, SaaS Application Support, Web Application Support, Mobile Application Support, VR/AR Solution Support, Digital Product Support and more.
Why Choose Sapizon?
Considered as One of The Best Outsourced IT Support Company in Canada, we are an ideal choice for you because:
- A combined experience of 50+ years in the support domain.
- State-of-the-art infrastructure.
- Multi-domain expertise.
- Implementation of the Best Support practices.
- 100% client data privacy.
- Result-driven approach.