Outsource Email Support Services

Why is Providing Email Support Services Important?

Rendering prompt Email Support Services enable businesses to achieve customer loyalty, increased customer satisfaction and a competitive edge in the market. Here is why Email Support is important:

• Fast and accurate replies to emails tend to bring an increased business.
• Auto-responses with no follow-ups have a negative impact on customer satisfaction.
• Accurate answers to their email queries could instill a sense of trust with customers.
• Businesses can avoid losing customers due to a lack of Efficient Support.
• Propels an increase in revenue.

Advantages of Offshoring Email Support Services

Here are some of the plus points of offshoring Email Support Services:

Experienced Workforce

IT outsourcing companies are known to possess highly skilled, trained and experienced IT professionals who can provide competent Support Services. In the case of Email Support Services, these Support professionals are well accustomed to answering emails with appropriate and prompt replies.

A Leading Outsourcing Company like ours is having Email Support professionals to render top-quality customer care, Technical Support, Monitoring Services and resolutions to escalated cases.

Reliability

Business process Outsource Companies are enriched with the experience of rendering services consistently. This allows them to gain the trust of business organizations. Email Support professionals at Outsourced Customer Service Companies operate 24/7 and ensure none of your emails go unanswered.

Since all the emails are answered accurately with lowest turnaround time, businesses feel outsourcing companies can be relied upon to handle Email Support Services.

Domain Expertise

Experienced support professionals possess multi-domain expertise that allows them to resolve customer issues efficiently. They can provide service in a wide range of areas like service queries, product queries, after-sales queries, information queries etc.

Apart from this, they can also up-sell and cross-sell the products of an organization. Through Email Support Services, they can also collect feedback from the customers. Hiring an in-house support team to carry out all these tasks can be tedious as it requires considerable time for training and it will be an additional HR responsibility.

Increased Customer Satisfaction

Improved quality of services coupled with 24/7 availability takes organizations one step closer to achieve customer success. Customer expectations are mostly fulfilled when their queries are responded to and resolved in a quick time.

While you win over the trust of your customers by outsourcing email support services to experts in the field, you can improve core business functions significantly. Satisfied customers are crucial for the growth and survival of a business. This can be achieved through outsourcing.

How do Email Support Services work?

Top IT Support Service provider renders quality Email Support Services in the following way:

Creating a Knowledge Database

No matter which Domain Support is being provided, agents always have a knowledge base and FAQs as a reference to help them go about the process seamlessly. As far as Email Support is concerned, Support Teams create a database possessing FAQs from the customers.

This is done after discussing the common requirements of the customers in greater depth. A strategy like this allows support agents to prepare responses and resolution queries that pop up frequently.

This paves the way for overall business improvement and also increases prospects of evolving with technology.

Regular Database Update

As products/services are updated from time to time as per customer requirements, so must the database. Through summary and analytics of customer interactions, email support professionals update the knowledge database regularly based on the divergent needs of customers.

In-Depth Training

Support professionals at Leading Technical Support Companies to go through in-depth training programs that help to learn about Customer Services, products and processes. As a result, support agents deliver accurate, clear and complete answers while responding to emails.

It helps the Support Team decrease the number of follow-ups they need to go through and increases the customer retention rate.

Our Offerings in Technical Support

Here are some of our offerings in Customer and Technical support where our Email Support Services are also integrated:

SaaS Application Support

• Rendering end-to-end support for SaaS Applications developed by client organizations.
• Troubleshooting issues encountered by customers and providing them with timely resolutions.
• Ensuring uninterrupted working of the applications through extensive Support and Monitoring.

Digital Product Support

• Providing comprehensive Support to products like VR/AR devices, workstations, printers, plotters, IoT devices, network devices etc.
• Remotely solving hardware issues customers encounter with these devices.

Web Application Support

• Adequate Support and Maintenance Services are given to Web Applications.
• Services based on SLAs including health monitoring, log maintenance and performance optimization.
• Providing swift resolutions to tickets raised by customers.

Mobile Application Support

• We provide end-to-end support for mobile applications to and aim to maximize its competitive spectrum.
• Comprehensive after-Sales Support to help increase revenue growth.
• Ensure a rich customer experience with increased first response rate and minimize resolution time.

VR/AR/MR Solutions

• Providing efficient support to AR & VR solutions.
• Resolving customer queries in quick time and ensuring they enjoy an immersive experience.
• Managing hardware devices and rendering 3D 360 solutions.

IT Helpdesk

• Providing level 1 support comprising of instant resolutions to customer queries.
• Monitoring customer interactions.
• Maintaining a consistent flow in operations.

Top Software Used for Email Management

If you Outsource Email Support Services, you need to ensure the firm you choose has adopted the use of industry-recommended Software. Here are some of them:

• Zendesk
• Freshdesk
• Zoho
• Intercom
• Hiver

As one of the Leading IT Outsourcing Companies globally, we are rendering services in top IT hubs of the world like the USA, the UK, India, Australia, Dubai, Singapore, Malaysia, Oman, Taiwan, Philippines etc.